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Frequently Asked Questions:
How can I ensure expedited delivery for my order?
Get what you need fast! For expedited delivery, please select the “UPS Next Day Air” option during the checkout process. This will prioritize your order for the quickest possible delivery.
What are the requirements for same-day dispatch?
To qualify for same-day dispatch, confirm your order either via email or phone by 1 PM Eastern Standard Time (EST). This ensures that we can process and dispatch your order the same day, helping you receive your items as swiftly as possible.
Please note: Same-day dispatch is subject to the following conditions:
Order Confirmation: Your order must be confirmed through the provided communication channels (email or phone).
Operational Hours: Our dispatch services are available Monday to Friday.
Order Volume: During times of high order volume, dispatch times may vary, and same-day dispatch may not be guaranteed.
For any further questions regarding shipping options or order processing, please do not hesitate to contact our customer service team.
Do you own the items you are selling?
Yes, all equipment is owned by CBI Surplus.
How often is your inventory updated?
Our website is a live inventory of what is available. Sold items are immediately removed.
Where is the equipment located?
All equipment is stored at our facility in Scotia, New York.
Is CBI Surplus owned by Capovani Brothers Inc.?
Yes, CBI Surplus is a wholly owned subsidiary of Capovani Brothers Inc.
What is the difference between CBI Surplus and Capovani Brothers Inc.?
The main difference between CBI Surplus and Capovani Brothers is that CBI Surplus is selling items with a thirty-day warranty and does not fully test or repair items. Whereas Capovani Brothers Inc refurbishes all items, confirms their operation, and sells items with a ninety-day warranty.
Are items tested?
In most cases, items are not tested. However, many items in our inventory are new, open box or new in the box and thus do not require testing. Items which have been tested will be called out in the listing as well as what level of testing and the results of said testing.
What is the difference between New and New Other conditions?
Items listed as New are ones that are brand new, unused, and in their original packaging (where packaging is applicable)
Items listed as New Other are ones in new condition with no functional defects. The item may be missing original packaging or was removed from new equipment that was never commissioned.
What does “sold as is” or “for parts only” mean?
These terms mean that these items are not being sold with a right of return.
Do you ship internationally?
We only ship within the United States
How soon will my order ship?
Orders will ship within 1 to 3 business days after receipt of order.
How does shipping work for freight items?
Freight items can be ready to ship from our facility within 3-5 business days. Please note that the customer is responsible for arranging freight shipments and covering all associated costs. Additionally, there is a handling fee which will be applied at checkout to cover the cost of preparing the item for shipping.
What is your return policy?
For information about our return policy, please visit our Return Policy page.
How can I sell my surplus?
We have an easy process for selling us your surplus parts and equipment. For information about the process, please visit our Sell Us Your Surplus page.